By booking a place or ticket on a creative workshop or event at Charleston – either by phone, email, online, or in person – you agree to be bound by the ‘terms and conditions’ specified below. It represents an agreement between ‘you,’ the participant, and ‘we’ The Charleston Trust.
The ‘terms and conditions’ listed below relate to Charleston’s programme of creative workshops, performances, talks, walks and masterclasses. A separate list of ‘terms and conditions’ exist for the Charleston Festival and Small Wonder Short Story Festival.
All courses, walks, talks, performances, workshops and masterclasses are open to anyone aged 16 and over, unless advertised otherwise (i.e. children’s workshops).
If an event has detailed any specific rules or requirements then it is the responsibility of ‘you’ the ticket holder to check prior to purchasing.
Age restrictions for children’s workshops will be detailed in brochures, on the Charleston website and within any additional publicity material. It is the responsibility of the ticket holder to check age restriction prior to purchasing a ticket for the event.
Your place on the course is subject to availability and the receipt of payment by The Charleston Trust. An email or letter will be sent to you to confirm the success of your purchase.
All course or event fees must be paid prior to your attendance at the event, unless otherwise specified.
Discounted ticket prices are as advertised. To qualify for the ‘Friends’ reduced price, you must hold a current Friends of Charleston membership.
The Charleston Trust reserves the right to introduce discounted tickets and special offers. Some offers may only be available by email. You may not exchange a full priced ticket for a special offer or discounted ticket.
If we are unable to offer you a place on the class of your choice, we will notify you. Any fee paid will be refunded. You may contact The Charleston Trust directly to ask to be added to the waiting list should any spaces become available.
While we have made reasonable endeavors to ensure the accuracy of the brochure and the website, we reserve the right to make changes to any workshop or event as necessary. You will be notified of any changes in advance wherever this is reasonably possible.
The Charleston Trust is not responsible for any loss, damage or inconvenience that occurs as a result of inaccurate information that appears in external publications or websites (e.g. listings, editorials, etc).
The Charleston Trust is not liable for any personal travel, accommodation or hospitality arrangements made relating to the event or the cancellation of any event.
You are responsible for your belongings when attending the venue. The Charleston Trust accepts no responsibility for any personal property brought to the site.
Where possible, detailed information about any materials and equipment participants will need to bring will be included on the website or via letter or email communication. The cost of such materials/equipment is not always included in the fee, and you may have to pay for these in addition to the workshop fee.
Charleston reserves the right to give your contact details to the course tutor unless you contact a member of staff to opt out.
Booking and Postage Fees
Charleston maintains the right to charge a nominal booking fee. This fee will be defined at the time of purchase. By accepting these terms and conditions and by purchasing a place on the event you accept this fee.
To conserve paper, tickets will not be issued for most of Charleston’s workshops and events. In these cases, we reserve the right to add a small postage fee. This fee will be defined at the time of purchase.
Cancellation and Refunds
Charleston reserves the right to cancel the course at any time. If this occurs, you will be notified as soon as possible and a full refund will be issued including any booking and fees.
You may cancel your booking up to 10 working days before the date of the event or workshop. Should this happen, you will be refunded the cost of the workshop but Charleston will retain the booking fee. Please note, we do not allow a refund through cancellation with some events. This will be outlined in the Terms and Conditions at the time of booking.
If you wish to cancel your booking, you must notify the office as soon as possible by telephone, and then confirm the cancellation in writing either by post or email.
Charleston will refund neither the workshop fee, nor the booking fee if you:
Latecomers will be admitted at suitable breaks in the workshop or event to cause the least disturbance possible.
Charleston reserves the right to change the venue, time, date, tutor, speaker or performer of any workshop or event where the change is necessary to ensure the successful delivery of the event. Participants will be informed of any change as soon as possible. Should a participant be unable to attend owing to these changes, a full refund will be issued.
The Charleston Trust reserves the right to refuse admission to and/or eject any person appearing to be intoxicated, under the influence of drugs, or otherwise behaving dangerously or inappropriately. No refunds will be given under these circumstances.
The Charleston Trust reserves the right to ask customers who cause unreasonable disturbance during a workshop or event to leave. Unreasonable disturbance is determined by our Public Programme team and is dependent on events. Please show consideration for your fellow participants and our artists.
Babes in arms (children under the age of 2 years) are welcome to all Charleston events, however parents are asked to select seats that allow easy exit from the venue should your baby become restless. Babies are covered by the general ‘unreasonable disturbance’ policy above. Your baby does not require a ticket.
Permission to Photograph
By purchasing a ticket, you consent to being photographed or filmed as a member of the audience, and you consent to resulting materials being used for commercial distribution, publication and Charleston Trust communications, without payment or copyright.
If you do not wished to be photographed or filmed, please inform a member of staff on the day. You may be asked to sit in a selected seat or area that protects you from exposure to cameras.
For events involving children or vulnerable adults, we will ask guardians/carers to sign a ‘model release form’ giving Charleston permission to photograph or film the participant(s). For more details, please see our Data Protection policy.
Personal photography, audio and video recording is not permitted during workshops and events. You will be asked to stop and may have your equipment confiscated and data deleted at the artists’ request.
Charleston is a rural, farm site, with many uneven surfaces. If you have any issues with regards to access, please contact a member of Charleston staff to discuss your requirements prior to the event or workshop.
Disabled customers who would otherwise not be able to attend the performances without help may apply for one free ticket to bring an ‘Access Assistant’ with them to the venue to make their visit possible. This offer is open to all disabled people who would otherwise not be able to enjoy events here at Charleston, not just those with mobility issues. Access Assistants should be able to sit in a seat next to or very nearby the disabled customer. Please note that free tickets are subject to availability so please contact a member of the Charleston team to book early to avoid disappointment.
The studios in which most of Charleston’s workshops take place are small, but accessible to people with mobility difficulties and wheelchair users, however please be advised that there is some uneven ground in the car park and on site. Disabled parking is available close to the studios upon request. Accessible toilets are also available.
Some of our events take place outdoors in the gardens and grounds of Charleston. Please be advised that there is some uneven ground and surfaces throughout the site. Feel free to contact Charleston to discuss any concerns.
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