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Tickets

How to Book

Tickets are available from Charleston directly through the Charleston Box Office:

  • Online (24hrs)
  • By phone: 01323 811626 (Mon to Fri, 10am to 5pm)
  • In person: Charleston Shop, Firle, East Sussex, BN8 6LL (Wed to Sun, 11am to 5pm)

Please be sure to read our Terms and Conditions below before purchasing your tickets online. By purchasing a ticket online, in person or by phone, you are agreeing to these Terms and Conditions.

Terms and conditions

 

Ticketing

  1. Once booked and paid for, all tickets (e-tickets and those bought by phone or in person) are non-refundable and non- transferable.
  2. Tickets that are returned to The Charleston Trust for any reason may be resold and the proceeds treated as a donation. The customer is responsible for ensuring they input their details correctly and in full into the ticket booking system. The Charleston Trust takes no responsibility for missing e-tickets owing to customer errors.
  3. The Charleston Trust takes no responsibility for tickets purchased from unauthorised agents or other sources which are therefore invalid.
  4. The Charleston Trust is not liable for any tickets that are lost or stolen. Please contact us if you need us to resend a copy of your e-ticket.
  5. Failure to comply with these ‘Terms and Conditions’ will make your ticket and transaction void.
  6. Tickets must not be sold for profit or commercial gain by any outlet other than The Charleston Trust.
  7. Holders of Concessions e-tickets (Green/Students/Unemployed or on benefits) must bring proof of their qualification for the concessionary price (and their pre-booked e-ticket, if applicable). If not, you may be asked to pay the full admission price and no refunds will be given.
  8. The Charleston Trust reserves the right to alter events if necessary. Every effort will be made to publicise this fact and to contact holders of pre- booked tickets, but we cannot guarantee this will be possible.  Where a major change is introduced (i.e. lead speaker), an offer to refund the ticket before the ticket holder has attended the event will be extended.  We will not offer a refund should there be a change to the person chairing the event.
  9. The Charleston Trust reserves the right to discount tickets and make special offers.  Some offers are only available by e-mail.  Should a refund be offered on a discounted ticket, the refund will relate to the discounted price paid.
  10. The Charleston Trust is not liable for any personal travel, accommodation or hospitality arrangements made relating to the event or the cancellation of any event.

Admission

  1. Online tickets are sold on a first-come, first-served basis. Tickets may also
  2. be available on the day from the Box Office (on site) but we cannot guarantee availability for these (they are also served on a first-come, first- served basis).
  3. E-tickets must be clearly printed – the date and time of visit, the barcode and barcode reference number must all be clear to be verified on our scanner system. If you are unable to print your tickets, please contact us.
  4. Electronic versions of e-tickets (displayed clearly on a smart phone or tablet) will be accepted – the date and time of visit, the barcode and barcode reference number must all be clear to be verified on our till system.
  5. You must bring your e-tickets with you on the day of the event.  Failure to bring the e-ticket (printed or electronic) will result in delay while the Charleston team verify your booking.
  6. The Charleston Trust reserves the right to ask visitors who cause unreasonable disturbance to leave. Unreasonable disturbance will be defined by our Event Manager. No refunds will be given in these circumstances. Please show consideration for fellow visitors and staff.
  7. Please arrive in good time for your event. Latecomers will only be admitted when and where possible, and this will be determined by our Event Manager. No refunds will be given if you are late and miss the start of an event.
  8. You must produce a valid ticket to gain entry to an event.
  9. Babes in arms (children under the age of 2 years) are welcome at all Charleston events however parents are asked to select seats that allow easy exit from the auditorium should your baby become restless. Your baby does not require a ticket.

Safety and Security

  1. For security and copyright reasons we do not allow photography inside the House or through the windows.
  2. Mobile phones must be turned off or silenced when attending an event.
  3. The Charleston Trust has restored the house, garden and grounds to the way it was for the people who created it and lived here. To achieve this the use of warning signs and safety rails has been kept to a minimum throughout the site and we therefore ask you to treat this note as a general request to take care when visiting Charleston.
  4. To ensure safety, we may conduct security searches of clothing, bags and all other items on entry and reserve the right to confiscate items which may cause danger or disruption to the event or others.
  5. Only drinks purchased at the Wonder Bar or Charleston Café are allowed in the auditorium.
  6. You are responsible for your belongings when attending the venue. The Charleston Trust accepts no responsibility for any personal property brought to the venue, including items which are left in the toilets.
  7. Smoking is not permitted anywhere inside the barns, marquees, café or house.

Access

  1. To help ensure your access needs are met, please advise us in advance by calling 01323 811626 or email festivals@charleston.org.uk.    If you experience any challenges during your visit, please talk to a member of staff – we are keen to help.
  2. Disabled parking for Blue Badge holders is available close to the marquee. During busy periods when all designated disabled parking spots are taken, we can allow ‘drop offs’ close to the marquee.
  3. Assistance dogs are welcome at Charleston. No other animals are permitted in the House, Garden, Shop, Café, Barns, marquees or workshop areas.
  4. During the festivals, the marquee at Charleston is accessible to people with mobility difficulties and wheelchair users, however please be advised that there is uneven ground throughout the site.
  5. There are a limited number of ‘accessible aisle seats’ reserved in the auditorium for those with mobility issues, sight or hearing impairments. These seats can be booked in advance via 01323 811626.  Otherwise, our stewards will accommodate last minute requests subject to availability.
  6. Inside the venues, there are some positions designated for wheelchair users.  These seats can be booked in advance via 01323 811626 Otherwise, our stewards will accommodate last minute requests subject to availability. Please allow our stewards to show you to a designated wheelchair space.  Those customers who use a wheelchair, but who prefer to sit in a standard seat may choose to ‘transfer’ and store their wheelchair with staff in an agreed place.
  7. Disabled customers who would otherwise not be able to attend the performances without help may apply for one free ticket to bring an ‘Access Assistant’ with them to the venue to make their visit possible. This offer is open to all disabled people who would otherwise not be able to enjoy events here at Charleston, not just those with mobility issues. Access Assistants should be able to sit in a seat next to or very nearby the disabled customer. Please note that free tickets are subject to availability and by the approval of the Head of Public Programmes and Learning, so please book early to avoid disappointment.
  8. Accessible toilets are available opposite the Charleston Café.  During festivals, temporary accessible toilets will also be located near the marquee.
  9. Festival marquees and the barn auditorium is installed with a hearing loop.
  10. Assistance dogs are welcome at Charleston.  No other animals are permitted in the House, Garden, Shop, Café, Barns, marquees or workshop areas.

Photography & Recording

  1. By purchasing a ticket, you consent to being photographed or filmed as a member of the audience, and you consent to resulting materials being used for commercial distribution, publication and Charleston Trust communications, without payment or copyright.
  2. Photography, audio and video recording is not permitted in the auditorium. You will be asked to stop and may have your equipment confiscated and data deleted at the artists' request. If you would like to request a photography pass please contact the Festival Manager in advance on festivals@charleston.org.uk

Invalidity

The invalidity or partial invalidity of any provision of these ‘Terms and Conditions’ shall not prejudice or affect the remainder of these ‘Terms and Conditions’, which shall continue in full force and effect.

Prices

Individual ticket prices are listed beside each event and range between £8 and £14 each.

Please note that:

  • Concessionary rate applies to: students, seniors (over 65) and unemployed adults.
  • All Events and All Day tickets do not include workshops, Reading Clubs, or Story Salons.
  • Once purchased, tickets cannot be refunded or exchanged.

All Day and All Events Tickets

Creative Writing Workshops

Small Wonder Reading Salon

Small Wonder Reading Group – FREE

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