Your rights over your information
You have the right to:
Further information on these rights can be obtained from the Information Commissioner’s website at: https://ico.org.uk/
You can exercise these rights by contacting The Charleston Trust. If you have any queries about the content of this policy, or how your data is managed, you can contact us at firstname.lastname@example.org by post at Charleston, Firle, Lewes, East Sussex, BN8 6LL (marking the envelope for the attention of the Data Protection Officer).
We only require you to supply the personal information we need. For example, if you buy something from us, we will only require you to supply what is necessary for us to complete the transaction, such as your name, contact details and delivery address.
Under Data Protection law, when we acquire and use your data, we need to meet a legal basis for doing so. The legal bases we use are either:
We store your information in a number of systems, held on our secured network. Much of the information you provide us with – for sales, bookings and enquiries, is stored in our Customer Relationship Management system.
We also keep personal information relating to our collections, and items loaned to us for exhibition, in our collections management system on our network, in other electronic storage and in physical storage.
Most of the personal information The Charleston Trust holds is stored in the European Economic Area, on its own network or by external companies. Some is stored by companies outside the EEA, either in countries approved by the EU as having an adequate level of protection for personal information (such as Canada) or under approved data storage frameworks such as the EU/US Privacy Shield.
What information will The Charleston Trust collect and who will have access to it?
The Charleston Trust will be able to access information comprising the following, that you enter into our online forms:- name, address, telephone number, e-mail address, preferences, post code and telephone number.
If you email us with an enquiry, your personal information will only be used to respond to your request. You will not receive any subsequent unsolicited communication (unless you have subscribed to our mailing list).
Each email we send you gives the opportunity to unsubscribe at any time. You can also unsubscribe or amend your details by emailing us at email@example.com
The information that you provide can be accessed by The Charleston Trust staff. We never give or rent any personal details held on our database to third parties.
How will The Charleston Trust use your information?
We may use the information we collect to track and monitor the usage of our website, the response to advertisements carried on our web site and help us understand the patterns of site visitors. This will help us operate the web site more effectively and also assist us in business processes such as accounting, marketing and record keeping.
We do not hold any financial transactional information submitted by the e-commerce platforms on our website.
Can I access the information you store about me?
You may request access to all your personal information that we collect on line and maintained in our database by emailing firstname.lastname@example.org
The Charleston Trust will aim to provide the relevant data as soon as reasonably possible.
The Charleston Trust will always verify the identity of anyone making a subject access request before handing over any information.
This website uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’).
Google Analytics uses ‘cookies’, which are text files placed on your computer, to help the website analyze how users use the site.
The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States .
Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Can I turn off Cookies?
Cookies are also used by external websites whose services are used on our website, via the sharing buttons across the site which allow you to share our content onto social networks. Cookies are currently set by LinkedIn, Twitter, Facebook, Google+ and Pinterest.
We may change this Privacy Notice from time to time. However we will not reduce your rights under this Privacy Notice. We will always update this Privacy Notice on our website, so please try to read it when you visit the website (the ‘last updated’ reference tells you when we last updated this Privacy Notice).
Questions and further information