Festival Terms and Conditions

Purchasing tickets

  • When you confirm your purchase of tickets you are accepting that the following terms and conditions between The Charleston Trust (Bloomsbury in Sussex) and yourself.
  • Tickets are subject to availability and receipt of payment by The Charleston Trust (“Charleston”).
  • An order for tickets is not complete until we send an email to confirm the success of your purchase.
  • You are responsible for ensuring that you have input your details correctly. Charleston takes no responsibility for missing tickets owing to customer errors.
  • Online discounts or offers are available for limited quantities and periods only and will not be available on bookings made by phone or in person (unless stated otherwise).


Prices

  • Prices are inclusive of any applicable taxes.
  • Charleston reserves the right to discount tickets and make special offers at any time prior to or on the date that the event takes place. Full-priced tickets cannot be exchanged for a special offer or discounted ticket.


 
Cancellation rights and refunds

  • Once purchased, tickets cannot be transferred, exchanged, or refunded once purchased.
  • Tickets that are returned to Charleston may be resold and the proceeds treated as a donation.
  • If an event is rescheduled, changed or moved, Charleston will give you the option of either retaining or exchanging your tickets for the new date/location, or alternatively claiming a refund. If an event is cancelled you will be offered a refund.
  • Charleston will contact you via email to alert you to event changes.
  • Refunds will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of the event


Delivery and collection

  • Festival tickets will either be despatched to you via post (£2 fee) or email (free) or made available for collection at the venue box office (free).
  • You will be notified by phone, email or in writing (using the contact details provided by you) if there any problems with the despatch of your tickets.
  • You must inform Charleston of any change of address, contact phone number or email address, both before and after receipt of the tickets.
  • To collect tickets at the box office you must bring proof of purchase to your event, either as a print-out or on your phone.
  • Always check your tickets upon receipt and advise us promptly of any errors.
  • Charleston is not liable for any tickets that are lost or stolen.

Data protection, privacy and communication

  • By purchasing tickets online you hereby agree to receive information related to your event. We will not contact you for any other purpose unless you opt in to receive communication from us.
  • We will not share your information for any purpose without your consent.
  • On rare occasions an event may be photographed, filmed or recorded. Buying a ticket affirms your consent to the filming and sound recording of yourself as a member of the audience. If you have any objection, should this happen when you attend a show or event, please contact a member of staff.
  • For events involving children or vulnerable adults, we will ask guardians/carers for written permission to photograph, film and/or record participants.
  • Personal photography, audio and video recording is NOT permitted in the House and during workshops and events. You will be asked to stop and may have your equipment confiscated and data deleted at the artist’s request.


 
Admissions

  • Please arrive in good time for your booked event. Latecomers will only be admitted when and where possible. No refunds will be given if you are late and miss your event time.
  • Charleston reserves the right to ask visitors who cause unreasonable disturbance in the marquee or on site to leave.


 
Access

  • Charleston is a rural farm site with many uneven surfaces.  If you have any concerns regarding access, please contact a member of the Charleston staff to discuss your requirements prior to your visit.
  • Visitors with accessibility requirements who would otherwise be unable to attend the Festival event without help may apply for one free ticket to bring along an ‘Access Assistant’. Free tickets are subject to availability.
  • The lower ground floor of the House is wheelchair accessible, as are Charleston’s workshop spaces, marquee and event venues. However, there is uneven ground in the car park and across site. Accessible parking is available as are accessible toilets.
  • An induction loop system is available in the Festival marquee.


 
Extra notes for festivals events

  • Festival events are open to anyone aged 16 and over, unless advertised otherwise (i.e. children’s event/workshop).
  • It is a parent’s decision whether they wish to bring a younger child to a Festival event. We do not vet the content of talks or language used in advance.  There is no concessionary rate available for children at the Charleston Festival.
  • Latecomers will be admitted at suitable breaks in the event to limit disturbance.
  • While we endeavour to ensure the accuracy of publicity material, we reserve the right to make changes to workshops and events as necessary. You will be notified of significant changes wherever this is reasonably possible.
  • Charleston is not liable for any loss or inconvenience that occurs as a result of inaccurate information that appears in external publications or websites (e.g. listings, editorials).
  • Charleston is not liable for any personal travel, accommodation or hospitality arrangements made relating to the event or the cancellation of the event.
  • Charleston accepts no responsibility of the loss or damage of personal belongings while on site.
  • Charleston reserves the right to ask customers who cause unreasonable disturbance during a workshop or event to leave. Unreasonable disturbance is determined by the Public Programmes team and is dependent on events.
  • Babes in arms (children under two years) are welcome to all Charleston events, however parents are asked to select seats that allow easy exit from the venue should your baby become restless. 

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