CHARLESTON FESTIVAL FAQs

 

How do I buy festival tickets?

Tickets go on general sale 10am on Thursday 5 March 2020.

Tickets can be purchased:

ONLINE: www.charleston.org.uk/festival 

BY PHONE: Festival Box Office: 01323 815150 (Mon to Fri: 10.00-17.00). 

IN PERSON: Charleston Shop (Weds to Sun: 10.00-17.00)

 

Is there a booking fee?

A  booking fee of £2 per order is applied to all bookings made via priority booking, online, over the phone and in-person cash and card sales. 

 

What is priority booking and who can take part?

Priority booking ran from Wednesday 26 February to Sunday 1 March (12 noon) for those who have a Charleston Friend, Patron or Omega Group membership

To find out more about joining Charleston as a Friend, Patron or Omega Group membership to take part in next year’s priority booking, visit www.charleston.org.uk/join-as-a-friend 

 

What are £10 tickets and who can purchase them?

For the first time this year, we have introduced a new under-30s ticket, with 1,000 £10 tickets available across Charleston Festival events. These tickets may only be used by those aged 29 and under and ​you may be asked to provide proof of age before entering the festival with an under-30s ticket. For further details, please visit our under-30s ticket page. 

 

I purchased a ticket, but now can’t attend the event. Can I get a refund, or exchange it?

Once booked, tickets are non-refundable and cannot be exchanged for other events.  We accept returned tickets as a ‘donation’ to The Charleston Trust.

 

I bought tickets to a festival event, but the speaker has changed. Can I get a refund?

Charleston reserves the right to make alterations to the programme as required. We make every effort to inform ticket-holders of any significant change of speaker in advance by email.   

We will also post a printed notice of speaker changes at the Festival Box Office in May. 

If a main speaker changes and you no longer wish to attend the event, we will honour a full refund, provided you contact us BEFORE attending the event.

If a chairperson changes, then we will not offer refunds to the event.

If you attend the event and then decide you didn’t enjoy it, we will not offer a refund.

If you purchased your ticket at a discounted rate (e.g. All Events ticket, All Day ticket) you will only be refunded the discounted ticket value. 

Refunds take a few days to process. Please be patient with us.

 

Can I bring my dog?

If you are planning to attend a festival event, we strongly advise you to leave your pets at home. 

There is very little shade in our car park, so leaving a dog in your car while you attend an event is discouraged.

Dogs should be kept on the lead and are permitted in some outdoor areas at Charleston. They are welcome in the Centenary Garden (near the car park), and the outdoor courtyards near the barns. 

Dogs are not permitted in the marquees, tea tents, house, galleries or barns.

Dogs are not permitted in Charleston’s walled garden, orchard or around the pond.

 

Do you offer tickets for access assistants?

We have a limited number of tickets available for access assistants.  Please contact us at festivals@charleston.org.uk or 01323 815150 to discuss your access needs.