Volunteering

The Charleston Festival runs from Friday 19 to Monday 29 May 2017 and attracts over 10,000 visitors annually. To manage this busy period, we seek support from a friendly team of volunteers to assist with stewarding duties, Front-of-House, evaluation and sponsor events.  Role descriptions for each position are listed below, along with a summary of information about training, dress code and benefits, and information on how to apply.

FESTIVAL VOLUNTEER ROLES

Videographers

We are looking for keen videographers (students welcome) to assist with video recording events at the Festival.  Supplying your own equipment is essential.  Recording are used for archival purposes, and may be posted online with the speakers’ consent.

First Aiders

We are looking for volunteer First Aiders (ideally with medical or emergency services training) to support the Charleston team during the Festival.

Fire Stewards

Fire Stewards play a key support role in providing customer service, support the Festival Manager in ensuring health and safety standards are maintained and executing emergency and evacuation procedures.

Duties include:  fire stewarding at events, collecting rubbish between events, resetting chairs and replenishing Speakers’ water, general health and safety checks, checking tickets, assisting with VIPS seating, roving microphone.

We require a minimum of four Fire Stewards per Festival event.  These individuals will be stationed inside the main Festival marquee.  Fire Stewards will be asked to start their shift 45 minutes before the published start time of the event and remain 15 minutes after the end of the event. Priority will be given to those who can assist for two or more consecutive events.   This is a busy role that can be physically demanding.

Box Office Assistants

 The Box Office Assistant is a ‘floating’ position to provide support with activity taking place in the entrance marquee.  He/she will be mainly stationed at the Box Office to support ticket sales, returns and collections.  He/she will assist the FOH Supervisor with crowd management, especially during book signings.  She/he may be asked to cover breaks for Fire Stewards.  This is a key customer service role which may require some cash handling.

Duties include:  support the Festival Box Office activity; lost and found; issue badges to staff and volunteers; cover breaks; assist with crowd management;  answer visitor queries; assist FOH Supervisor in ensuring entrance marquee is well presented, tidy and safe.

Shifts are flexible; a minimum of 4 hours per shift would be desirable.  We require at least one volunteer to be stationed at the Box Office during peak opening hours (i.e. 1 hour before the start of the first event until the start of the last event).

Sponsor Events Assistant

 We require volunteers to help host VIP drink receptions for our sponsors and Associate Sponsors.  These event take place about 1 hour before the start of an event.  The Sponsor Event Assistant is there to help Charleston’s Fundraising Manager host the receptions.  This is a public facing role, therefore Sponsor Events Assistants should be well presented, have excellent customer service skills and a passion for Charleston.

Duties include meet and greet, room set up, tidy up, serving drinks and canapés.

Shifts are flexible and start/end times are to be confirmed to coincide with timetable for the VIP receptions.

Evaluation Assistants

 We require volunteers to help us distribute questionnaires and collect visitor feedback.  Some training will be available.  Good verbal skills are essential.

Duties include distributing and collecting questionnaires, conducting informal interviews, capturing observational evidence and collating data as instructed by the Evaluation Supervisor.

Shifts are flexible and start/end times will match peak times in which audiences can be approached (i.e. as they exit an event).

HOW TO APPLY

Please send a CV and covering letter (or email) to the attention of Carolyn Chinn at festivals@charleston.org.uk

An interview may be requested for new recruits.